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RequirementsNoneDescriptionThis course will teach you how to build a contact center based on Amazon’s Connect Contact Center Platform as a Service (PaaS). Amazon Connect provides a very easy to use graphical interface to set up the solution in mere minutes. The course focuses on setting up a small contact center environment to meet the needs of a small business.You will learn the following:- How to acquire a toll free number of a direct inward dial (DID) telephone number- How to set up your Interactive Voice Response (IVR) menu- Set up hours of operation- Route calls based on the option selected during IVR menu- Transfer calls to internal and external parties from the IVR menu- Set up music on hold for callers- and much more …..Who this course is for:Small Business OwnersEntrepreneursVoIP Engineers and ArchitectsCall Center AdminsTechnology Hobbyists
