CCO: Chief Customer Officer: CX Journey, Success & Care 2025
Requirements
-
Basic Understanding of Customer Service Operations – Experience in a support, service, or customer-facing role is helpful.
Description
Chief Customer Officer (CCO): Mastering CX, Support, and Retention
In today’s competitive market, businesses must prioritize customer experience (CX) to drive retention, loyalty, and business growth. This course is designed for professionals aspiring to become Chief Customer Officers (CCOs) or enhance their expertise in customer success, support, and service optimization.
Led by industry expert Mike Pritula, this course provides a structured approach to developing and implementing high-impact customer experience strategies. Through practical insights, best practices, and real-world case studies, you will gain the skills to lead customer-centric initiatives, optimize processes, and elevate service standards.
What You Will Learn:
• CCO Role & Responsibilities: Understand the strategic function of a Chief Customer Officer and how to drive company-wide CX transformation.
• Customer Service Strategy: Build and implement customer-centric strategies that enhance satisfaction, retention, and revenue growth.
• Customer Success & Loyalty: Develop frameworks for customer journey mapping, retention programs, and long-term engagement.
Who this course is for:
- Customer Service Managers & Team Leaders – Those responsible for managing customer support teams and improving service quality.
