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- The course requires that the prospective candidates of this course must have the ITIL® Foundation Certificate in IT Service Management or possess equivalent knowledge.
- In addition to this, two to four years of relevant work experience is also recommended.
The ITIL® Operational Support & Analysis (OSA) course covers the practical aspects of the ITIL® service lifecycle and processes associated with the operational support and analysis of services and service delivery. The course focuses on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course also helps the candidates to successfully complete the associated exam offered by ITIL®. The ITIL® Operational Support & Analysis course builds on the principles covered as part of the ITIL® Foundation course and is designed to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL® Service Lifecycle framework.
Certification Details
ITIL® is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. This provides a cohesive set of best practices, drawn from the public and private sectors internationally. ITIL® advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth. ITIL®
Certificate of Completion
UDEMY will issue a Certificate of Completion upon completion of all the video training modules associated with the ITIL course.
This course is certified by ITSM solutions. As per PeopleCert (the exam provider) , you need to take three steps in order to sit for the exam:
1. You complete the video lectures (which should be done on Udemy)
2. You pass the practice quizzes on the Integrity Training site and earn our CoC (Udemy does not allow us to see your quiz scores. Instructions on how to contact Integrity Training are in the course.)
3. You can purchase an official exam voucher from us at a discounted price, or you may purchase exams on PeopleCert at full price. Official exams will be taken on the PeopleCert website.
Available PDUs for this Course Series: 38
By completing this course series, you will earn 38 PDUs (you will need an itSM Solutions Certificate of Completion to register for the PDU’s)
Available ITIL® Credits for this Course Series: 4
By completing this course series, you will earn 4 ITIL® Credits once you pass the official ITIL Certification Exam associated with this course.
Available CEUs* for Course Series Completion: 8
By completing this course series, you can earn up to 8 CEUs. (*CEUs are entirely dependent on the organization for which you are applying and may require you to provide an itSM Solutions Certificate of Completion)
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
- IT operations, technical, or IT management personnel requiring more information about ITIL® best practices
- Anyone responsible for managing, implementing, or consulting on ITIL® processes within IT or in conjunction with IT
- IT professionals, Business managers, Business process owners
- Operational staff involved in:
- Event management process
- Incident management process
- Problem management process
- Service desk
- Technical management
